01
Can I add tap water into the device？
It is not encouraged because tap water contains calcium. We strive for pure, filtrated, or mineral water.
02
How long do we have to wait after pouring water into the device?
Approximately 3 minutes, as it is the fastest operation time in the market.
03
Do we have to wash the device？
Rafael Pure is the only cell vitalizing water generator built in with automatic cleaning system in Malaysia. Just press on the button to flush out any unwanted substances, and it is recommended to clean it once a week
04
Can Rafael Cell Vitalizing Water Generator replace a water filtrating device？
No. The main function of Rafael Cell Vitalizing Water Generator is to enhance filtered water that gives you a better quality of life
05
What are the differences between Rafael Cell Vitalizing Water and normal water？
Frequent drinking of Rafael Cell Vitalizing Water helps to enhance cell activity and recovery, improves the functions of organs and body detoxification metabolism, and more. Thus, this improves the quality of your life. Normal water only provides the simple hydration needs for body cells
06
What type of people is it suitable for？
Rafael Cell Vitalizing Water is suitable for everyone
07
How long can we use the Rafael Cell Vitalizing Water Generator? Do we have to replace any components？
If the components are functioning well and the bottle is not broken, it can be used for 5 years.
08
How long is the warranty period? What should I do when problem occurs
The warranty period is 1 year, and we provide 1 to 1 exchange service for 30 days beginning on the day of purchase. Kindly contact our customer service team should you encounter any problem.
09
How to make order? How long can I receive the device?
Kindly make your order at www26rafael.com, or contact our customer service team to make your order. The delivery period depends on the GDEX EXPRESS courier service, it normally takes around 2-3 working days for West Malaysia or 5-7 days for East Malaysia.
10
How do I make sure the product is genuine?
All official products will be recorded in our system, kindly contact our hotline 018-9074032 for verification.
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